Coronavirus: help and support

At Likely Loans, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the Coronavirus and are committed to being responsive to the needs of our customers and associates as the situation continues to evolve.

To allow us to help the most vulnerable customers as quickly as possible during this difficult time, before contacting us please check our FAQ's below.

We will continue to do everything we can to support all of our customers, if your financial situation has been impacted by Coronavirus, you will find useful information from the Financial Conduct Authority here.

The Money Advice Service money navigator tool is also available here.

I am worried, should I contact you?

We’re here to help all of our customers during these difficult times. If your finances have been impacted by Coronavirus please contact us:

Login to your loan account at my.oakbrook.com to manage your repayments online.

Email

SMS / WhatsApp: 07984372073

Call us: 0208 080 6450

What help can you give me if I have lost some or all of my income?

If you’re worried you won’t be able to pay because Coronavirus has affected your income, please contact us and we’ll agree the best solution with you. We’ll discuss the support we can offer you, including things like: reduced payments, moving payments to a later, more convenient date or a period of breathing space where we won’t contact you about your payments for an agreed period of time. Ultimately we want to help you get back on your feet as soon as possible, with your Likely Loan one less thing to worry about, by putting a solution in place that provides the right outcome for you.

It’s always best to try and make the payments towards your loan where you can afford to, even if it is a smaller amount than usual, because this will keep the term of your loan to a minimum.

It is really important you don't cancel or reduce your payments before speaking to us. This will help us get a solution in place more efficiently because if we don’t know that your financial situation has been impacted by the Coronavirus, it may impact your credit file.

Can I take a payment deferral?

Unfortunately we’re no longer able to offer new payment holidays. If you’re currently on a payment holiday and need to extend it please contact us using the details below.

If you’ve been impacted by Covid-19 we do have other forbearance options available to support you. Please contact us to discuss the options available and to agree the most suitable one for your circumstances. It would be helpful if you could have details of your income and expenditure to hand when contacting us.

Please contact us:

  • Live Chat: this is the quickest way to contact us during opening hours
  • Email (please use the struggling to pay option).
  • SMS / WhatsApp: 07984372073
  • Call us: 0208 080 6450
  • Login to your loan account at my.oakbrook.com to manage your repayments online
I've already had a payment deferral can I have another one?

This will depend on your current circumstance and whether you’ve had a payment deferral already. The Financial Conduct Authority (FCA) have issued the following guidance in relation to payment holidays which we’re following:

  • You can request a payment holiday of up to 6 months in total, but we can only agree a payment holiday of up to 3 months at a time. We can then agree to renew your payment holiday after the first 3 months, as long as this doesn’t take you over the 6-month limit. All payment holidays must end by 31 July 2021
  • After 31 March 2021, you can extend an existing payment holiday up until the 31 July 2021, as long as:

It doesn’t go over the 6-month payment holiday limit

There are no breaks in the support

  • You won’t be eligible to apply if you’ve already had payment holidays of 6 months overall. Instead, you can ask us for tailored support.

Please contact us:

  • Live Chat: this is the quickest way to contact us during opening hours
  • Email (please use the struggling to pay option).
  • SMS / WhatsApp: 07984372073
  • Call us: 0208 080 6450
I can make this month's payment but I’m worried my income might be impacted by the COVID-19 virus, can you help?

We’ll be able to help as soon as you’re clear about the impact Coronavirus is having on your finances and whether you’ll get any support from your employer or the Government.

When you're clear on how you've been impacted, feel free to contact us.

What about my credit file?

If you’ve been affected by Coronavirus and we’ve previously agreed a full or partial deferral your account will not be reported as being in arrears with the credit reference agencies, during the deferral period. However, lenders may take into account other information when making future lending decisions including for example information provided by applicants or bank information.

If your account is in arrears we are required to report this to the credit reference agencies each month.