Repaying your Loan

There are a number of ways to pay your loan. All of our customers are initially set up on a Direct Debit. Other payment methods that are available include our free 24-hour payment line, online or even by text.

We automatically set up Direct Debit for you when your loan application is successful.

You can find more details about this is your welcome pack.

If you have cancelled your Direct Debit and would like to set one up again, simply call us on 0208 080 6450.

Other ways to pay

If you are unable to pay by monthly Direct Debit, here are some alternative ways to make a payment

Payments line

You can call our free payments line 24 hours a day 7 days a week to make a payment.

Simply call: 0208 080 6450

Payments made via this method are applied to your account on the same day.

Pay online

Make a secure online payment at a time convenient to you. You'll need to log in to your online account.

Payments made via this method are applied to your account within 3-5 working days.

Remember, you can change your payment date by logging into your online account or calling us on 0208 080 6450


What you can expect if you call or speak to us

Can I change my Direct Debit date?

Yes, you can change this in your online account, or by calling us on 0208 080 6450

What happens if I make additional repayments on my loan?

We’ll automatically apply additional payments to your loan as early payments for future instalments. If you would like to these payments to be applied as an early repayment, which will reduce your overall loan interest, then let us know. This would result in your repayments being reduced for the rest of your loan, and you’ll save interest on the money paid back early.

If I make an additional payment, will my Direct Debit still try to take the money from my bank?

Yes – your Direct Debit will always take your payment, so please bear that in mind when making additional payments. If you need to make a change to your Direct Debit, please call us on 0208 080 6450.

Do you send payment reminders?

Yes – we’ll send you a payment reminder by text approximately 5 days before your payment is due.

Why can’t I see my payments in my online account?

We’re working on making it possible to see what payments you’ve made on your loan and the amount you’ve got left to pay. Until then, if you do want to check anything about your account, you can get in touch with our contact us page or call on 0208 080 6450.

How long do payments take to clear?

If you make a payment by debit card or bank transfer, it will be applied to your account the same day. It can take up to 5 working days for payments by cheque to be cleared on to your account.

Can I pay by credit card?

Unfortunately we’re not able to take credit card payments as repayments on your loan.

Can I pay by cheque?

Yes. Just send a cheque written out to ‘Oakbrook Finance’ to our address along with your name, your address and Likely Loan account reference number.

If my Direct Debit fails, will you attempt to take the payment again?

If you Direct Debit fails then we’ll attempted to take your payment again within 3-5 working days. If unsuccessful for a second time, then you will need to make your payment manually using one of the methods listed above

Do you have money worries?

We know that circumstances can change, leaving people to struggle financially. It's better to take action, rather than ignore it and there are ways we can help.

Here you will find some useful information on what to do if you are worried.

I have money worries